Privacy Policy
What information do we collect?
Your privacy is important to us. It is Lavish Spaces Interior Design Studio’s policy to respect your privacy regarding any information we may collect from you across our website, https://www.lavishspacesonline.com, and other sites we own and operate.
We only ask for personal information we need in order to provide our service to you. We collect your information by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used. The collection of this personal information is in accordance POPI requirements.
We only retain collected information for as long as necessary to provide you with your requested service. The data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. Retention and storage of all information collected is in accordance with POPI requirements.
We don’t share any personally identifying information publicly or with third parties, except when required to do so by law.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites and cannot accept responsibility or liability for their respective privacy policies.
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.
Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us at info@lavishspacesonline.com.
This policy is effective as of 1 August 2025.
Protection of Personal Information Act
Customer privacy notice
This notice explains how we obtain, use and disclose your personal information, in accordance with the requirements of the Protection of Personal Information Act (“POPIA”).
Lavish Spaces Interior Design Studio and its partners are committed to protecting your privacy and to ensure that your personal information is collected and used properly, lawfully and transparently.
About the company:
Lavish Spaces Interior Design Studio including all subsidiaries, divisions and partner companies.
The information we collect:
Lavish Spaces collects and processes your personal information in order to gain a deeper understanding of our clients needs, to provide bespoke interior design services, marketing and related services. For these purposes, we collect personal details including your name, email address, contact number and physical address.
We collect this information directly from you when you voluntarily provide us with your personal details. We will inform you what information you are required to provide to us and what information is optional.
How we use your information:
We will use your personal information only for the purposes for which it was collected and agreed with you.
For example:
* To gather contact information
* To obtain a detailed brief regarding your interior design needs
* To conduct market or customer satisfaction research or for statistical analysis
* For marketing purposes
* For audit and record-keeping purposes
* In connection with legal proceedings.
Disclosure of information:
Your personal information may be disclosed to our service providers or third parties who are involved in the delivery of products or services to you. We have agreements in place to ensure that they comply with the privacy requirements as required by the Protection of Personal Information Act.
We may also disclose your information:
* Where we have a duty or a right to disclose it in terms of law or industry codes
* Where we believe it is necessary to protect our rights.
Information security:
Lavish Spaces is legally obliged to take reasonable steps to provide adequate protection for the personal information we hold and to prevent unauthorised access and use of personal information. On an ongoing basis we will review our security controls and related processes to ensure that your personal information remains secure. We will inform you of any breaches in accordance with the Act.
Our security policies and procedures cover
* Physical security
* Computer and network security
* Access to personal information
* Secure communications
* Security in contracting out activities or functions
* Retention and disposal of information
* Acceptable usage of personal information
* Governance and regulatory issues
* Monitoring access and usage of private information
* Investigating and reacting to security incidents.
When we contract with third parties, we impose appropriate security, privacy and confidentiality obligations on them to ensure that the personal information that we remain responsible for is kept secure.
Lavish Spaces will ensure that anyone to whom we pass your personal information agrees to treat your information with the same level of protection as we are obliged to.
How long we keep your information:
We generally keep personal information collected via the website in accordance with the timeframes set out in any relevant legislation which applies to the personal information provided to us.
Your rights: access to information:
You have the right to request a copy of the personal information we hold about you. To do this, simply contact us at info@lavishspacesonline.com and state what information you require. We will require a copy of your ID document to confirm your identity before providing details of your personal information.
Please note that any such access request may be subject to a payment of a legally allowable fee.
Correction of your information:
You have the right to ask us to update, correct or delete your personal information. We will require a copy of your ID document to confirm your identity before making any changes to your personal information.
Definition of personal information:
According to the Act ‘‘personal information’’ means information relating to an identifiable, living, natural person and, where it is applicable, an identifiable, existing juristic person.
How to contact us:
If you have any queries about this notice, if you need further information about our privacy practices or if you wish to withdraw consent, exercise preferences or access or correct your personal information, please contact us at info@lavishspacesonline.com.